Careers

Head Waiter

Join Chewton Glen as a Head Waiter, assisting the Restaurant Manager and his Assistants in the organisation and supervision of the service in the Restaurant and Room Service areas.

Responsibilities

  • To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
  • To be fully conversant with every dish served in the Restaurant and to provide explanations as requested.
  • To communicate with other Restaurant staff and departments.
  • To assist the Restaurant Manager and his Assistants in keeping the morale of the Team up through social and educational events.
  • To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilised at all times.
  • To assist with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks is done properly and in time allocated.
  • To take responsibility for service in the area of the Restaurant under your responsibility during your shift.
  • To assist the Restaurant Manager and his Assistants in the preparation and presentation of training programmes, briefings and SOP’s.
  • To report, monitor or handle small disciplinary matters.
  • To be aware and promote all services offered in the Hotel.
  • To ensure that all guest wishes are met so far as is reasonably possible.
  • To ensure that all staff call guests by their correct name and title.
  • To assist with the Restaurant administration as allocated at twice monthly Management meetings.
  • To welcome, sit and take food orders from guests in the Lounge or Restaurant.
  • To ensure that service is at all times performed in a professional manner following standards set.
  • To ensure that the billing procedure is thorough, correct and signed at completion of each meal.
  • To collate information and feedback while attending all staff briefings before each service.
  • To obtain feedback from guests and to use this to improve service and to pass on such to the Restaurant Manager and his Assistants.
  • To ensure overall responsibility of the running of your station, private function or room service.
  • To assist in preparation, presentation and recording of trainings sessions.
  • To maintain good communication between Kitchen/Restaurant and other departments on a daily basis re specials, shortages and special dietary requirements.
  • To ensure that the Restaurant and Room Service areas are maintained to a high standard of cleanliness.
  • To ensure that all appliances, fixtures and fittings are safe and work in accordance with Health & Safety regulations and report any faults to the Restaurant Manager or his Assistants.
  • To be fully aware of the Hotel’s Fire Safety Procedures and Health & Safety regulations.

THIS PERFORMANCE ROLE GUIDE IS NOT EXHAUSTIVE, NOR IS IT MEANT TO BE. ADDITIONAL ITEMS MAY BE INTRODUCED WHERE NECESSARY.

If you would like to be considered for a role at Chewton Glen please forward a copy of your CV with our application form to Jenn.

Jenn Laarberg - Human Resources Officer / Tel: 01425 283062 / Email: jlaarberg@chewtonglen.com

Chewton Glen is an equal opportunity employer committed to employing a diverse workforce.

Please note that all vacancies include weekend hours unless otherwise stated.

Apply Now

Restaurant & Bar

Kitchen

Spa

Other

Housekeeping

Cookery School