Spa Membership Manager
Membership aspect of the job
-Meeting & completing show around, follow up and converting in to a membership sale
-Completing quarterly membership courtesy calls, general knowledge of the members and knowing their expectations, along with forecast predictions on renewal
-Membership records up to date, sending renewal letters, chasing payment, monthly membership E’blast (general spa news)
-Payment direct debit runs, generate and report monthly statistics and happy to present if needed
Spa duty management
Approx. 2 days a week
-Daily walk round to highlight maintenance/cleaning issues
-Complete therapist daily meeting (highlights VIP’S, set retail incentive and making sure grooming policy adheard to
-Hotel morning meeting (the days business, VIP’s concerns etc)
-Spa day acknowledgement (check they are ok and enjoying their day)
-Help in pool bar at lunch if required/cover reception if required
-Complete spa checks- Water records/food labelling/room checks etc
-General support for day operation
THIS PERFORMANCE ROLE GUIDE IS NOT EXHAUSTIVE, NOR IS IT MEANT TO BE. ADDITIONAL ITEMS MAY BE INTRODUCED WHERE NECESSARY.
If you would like to be considered for a role at Chewton Glen please forward a copy of your CV with our application form to Claire.
Claire Parrett - Human Resources Officer / Tel: 01425 283053 / Email: email@example.com
Chewton Glen is an equal opportunity employer committed to employing a diverse workforce.
Please note that all vacancies include weekend hours unless otherwise stated.