Careers

Assistant Night Manager (40 hours per week)

40 hour per week

Join Chewton Glen as an Assistant Night Manager, you will be solely responsible for the security of the Hotel at night ensuring that any guests needs are taken care of to the standards set by the Company.

Responsibilities 

  • To ensure the welfare of all Night Staff, completing fourth, appraisals, rotas and training
  • To compile a task list to be completed each evening by the Night Staff and be regularly reviewed by the Night Manager.
  • To ensure the well-being, satisfaction and comfort of all guests and to establish a highly personalised style of service and attention to guests.
  • To ensure all Night Staff are trained to establish a courteous, helpful and friendly attitude to all guests at all times and to use guests’ names where appropriate.
  • To establish a good working relationship with colleagues and to assist in solving problems and answering questions.
  • To have a good line of communicate with the Late and Early Duty Managers with any on-going problems or issues. Ensure any complaints arising overnight are dealt with in accordance to the Company Standards. 
  • To ensure all Night Staff have a full understanding of all computerised systems used across the Hotel.
  • To have a comprehensive knowledge of the property to ensure the correct delivery of service if required. (location of Housekeeping Items, Fuse Boxes etc 
  • To oversee the security of the Master Keys, including the receiving and issuing of keys.
  • To oversee the reception safe when reception staff are not present, receiving of daily banking and floats from other departments.
  • To ensure all public areas are tidy and meet company standards.
  • To be flexible when needed to meet short term demands.
  • To be able to diplomatically handle guests during the night shift to prevent disturbance to other guests or damage of hotel property.
  • To make sure that the Company Policy and the Vision are followed at all times.
  • To be fully aware of the Hotel’s Fire Safety procedures and Health & Safety regulations.

Please note that all vacancies include weekend hours unless otherwise stated.

If you would like to be considered for a role at Chewton Glen please forward a copy of your CV to Graham. 

Graham Chambers - Human Resources Officer / Tel: 01425 283053 / Email: gchambers@chewtonglen.com

Chewton Glen is an equal opportunity employer committed to employing a diverse workforce.

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