Duty Manager (48 hours per week)

Join Chewton Glen as a Duty Manager, the purpose of this role is to ensure the well being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.


• To ensure that accommodation for arriving VIP’s and those staying is prepared to the agreed standard.

• To introduce yourself to all residential guests and hosts of events and parties upon arrival.

• To room all VIP and important guests personally assuring a very positive first impression.

• To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements.

• To perform duty management as detailed on the management rota.

• To ensure that the standards of service in all areas meet the required levels.

• To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues the MD and colleagues in a constructive and clear manner.

• To assume responsibility for the running of the Hotel in the absence of senior management.

• To co-ordinate guests and staff during an emergency and have good knowledge of fire procedures.

• To be aware of and promote all services offered in the Hotel.

• To ensure guests wishes are met if not exceeded so far as is reasonably possible.

• To ensure that all staff address guests by their correct name and title.

• To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood.

• To make sure that Company policy and the Vision are followed at all times.

• To liaise with Reception and Housekeeping regarding arrival rooms and prioritisation where applicable.

• To obtain feedback from guests and to use this to improve service and top pass on such to the MD and other relevant HOD’s.

• To complete daily inspection of all hotel facilities ensuring a checklist is completed.

• To complete a Daily programme detailing all of the following days important notes including specific guest requirements or complaints and a BEO Summary.

• To ensure that all areas are maintained to a high standard of cleanliness.

• To ensure that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or Operations Manager.

• To show a constant united front of Management to the staff.

• To be fully aware of the Hotel’s Fire Safety procedures and Health and Safety regulations.

• To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email.

• To take overall personal pride in appearance and work performance.

Please note that all vacancies include weekend hours unless otherwise stated.

If you would like to be considered for a role at Chewton Glen please forward a copy of your CV to Graham.

Graham Chambers - Human Resources Officer / Tel: 01425 283062 / Email: 

Chewton Glen is an equal opportunity employer committed to employing a diverse workforce.

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