Careers

Guest Services Co-ordinator (40 hours per week)

40 Hours Per Week

Join Chewton Glen as a Guest Services Co-ordinator. Providing the personal touch and 5* service to all guests prior to arrival and during their stay.

Responsibilities

  • To have full product knowledge of the local area and attractions/activities offered on and offsite
  • Be responsible for taking additional reservations for Chewton Glen including rooms, food and beverage, spa and special events in the absence of Central Reservations
  • To have knowledge of all systems for Chewton Glen for rooms, spa, F&B, special events, activities
  • To carry out 7-day pre-arrival calls for all reservations to ascertain any missing information and to upsell dining, spa and all hotels facilities. Run daily reports to check bookings arriving in 7 days
  • To cross-reference all activity and restaurant booking from the individual systems with Opera to ensure all information is correct and accurate and ensure booking notes up to date
  • To be the point of contact on site for all guests wanting to make any reservations
  • To be fully aware of the standards of performance as set out in the AA Mystery Guest Report and to adhere to them at all times
  • Have a full knowledge of all special offers and promotions and to offer them where appropriate
  • To be based in the lobby/back office on busy days including Friday’s, Saturdays, Sundays and School holidays
  • To liaise with the Central Reservations Office when on shift and be an extension to the team
  • To have and understand revenue targets for each outlet
  • To be fully aware of the Hotel’s fire safety procedures and Health & Safety regulations
  • Anticipate and address guest’s service needs, be forward thinking
  • Perform any additional tasks which are assigned by management

To be fully aware of the Hotel’s fire safety procedures and Health & Safety regulations

If you would like to be considered for a role at Chewton Glen please forward a copy of your CV to Graham. 

Graham Chambers - Human Resources Officer / Tel: 01425 283062 / Email: gchambers@chewtonglen.com 

Chewton Glen is an equal opportunity employer committed to employing a diverse workforce.

Please note that all vacancies include weekend hours unless otherwise stated.

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