Careers

Spa Operations Manager (40 hours per week)

Support for all departments in the Spa as part of the Spa Management team. Overseeing and leading a smooth operation daily

Responsibilities

  • To complete a thorough daily walk round of all spa areas to ensure standards are maintained whilst monitoring maintenance needs.
  • Record maintenance action points and liaise directly with spa director and Maintenance manager on a daily then weekly basis.
  • Help with spa day check in’s and introduce yourself to spa day guests as the on duty manager
  • Complete therapist morning meeting whilst motivating the team.
  • Attend the Hotel morning meeting with appropriate paper work and figures.
  • Check the daily program of events and ensure the spa team is prepared.
  • Complete a lunch time walk round ensuring each spa day has been spoken to and is enjoying their day.
  • As and when required help in the pool bar due to operation needs.
  • Cover spa reception breaks as and when needed.
  • On depatures to be at spa reception to stand in if any problems should arise.
  • Complete daily room checks whilst shutting down areas of the operation.
  • Responsible for the smooth operation of the facilities including rota management, True Time & administration.
  • To help the spa mangers co-ordinate and ensure that all staff are correctly trained in line with company specifications.
  • To ensure team unity and correct job performance is carried out by all spa staff.
  • To assist the Spa Director with new promotions and events and to assist in the hosting and organisation of these events.
  • To keep a tight control on the spa budget and monthly spends. This involves stock control and monthly requisitions.
  • Develop and maintain sales summaries, statistics and incentives, liaising with the Spa Director.
  • To be fully conversant with every treatment, product and facility in the Spa.
  • To be fully aware of all the services and facilities offered in the hotel.
  • To be available to give treatments as and when necessary due to guest demand.
  • To enhance the guest service within the spa through regular staff training and innovation.
  • To ensure that the Company Policy and standards are upheld at all times.
  • Deal with customer queries and complaints
  • Support the reception manager including covering shifts during holidays and illness and covering reception Manager Shifts in their absence.

 

THIS PERFORMANCE ROLE GUIDE IS NOT EXHAUSTIVE, NOR IS IT MEANT TO BE. ADDITIONAL ITEMS MAY BE INTRODUCED WHERE NECESSARY.

If you would like to be considered for a role at Chewton Glen please forward a copy of your CV to Graham. 

Graham Chambers - Human Resources Officer / Tel: 01425 283062 / Email: gchambers@chewtonglen.com 

Please note that all vacancies include weekend hours unless otherwise stated.

Chewton Glen is an equal opportunity employer committed to employing a diverse workforce.

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