Alison completed a two year hotel trainee management system with Concord Hotels and after started working at Chewton Glen in 1987 as a receptionist. She left with her husband in 1989 and assisted in opening a new Relais et Chateaux Hotel in Ontario, Canada called Langdon Hall Hotel where she was promoted to Reception Manager. On leaving Canada she worked for a few years in France before returning to Chewton Glen in 1993. Her first role was within the Housekeeping Department but eventually moved back to the Front Desk in 1996. She has been steering the Front of House team in her current role since 1999.