Terms & Conditions
Flexible Cancellation: Our flexible 48 hour cancellation policy means you can cancel within 48 hours of arrival with no charge. All we ask, is that at the time of booking, you pay the first night’s room payment as a deposit to confirm your booking. Then, if you need to cancel your reservation, as long as you cancel by 3pm, 48 hours prior to arrival, we will refund you your entire deposit. If you cancel inside 48 hours of arrival, we will charge you for each night booked. If we are able to re-sell the room, you will not be charged.
For bookings of 10 nights or more, a 14 day cancellation policy will apply, so as long as you cancel by 3pm 14 days prior to arrival, you will not be charged. If you do cancel within 14 days of arrival, you will be charged for each night booked. If we are able to sell any of the nights, you will not be charged for these.
You may wish to take out insurance cover.
Spa Cancellation: Cancellations must be made no later than 48 hours prior to appointment. If your appointment has to be cancelled or amended within 48 hours of arrival, we regret you will incur full charge. If we will be able to re-sell, charge will not apply. You may wish to consider taking out insurance cover.
Arrival & Departure: Guests are requested to vacate their rooms by 12.00 noon. Rooms are therefore not normally ready for occupancy before 15.00hrs. We will however do our utmost to have rooms ready as soon as possible. Please feel free to arrive earlier than 15.00hrs to enjoy the hotel's facilities.
Smoking: In order to protect both our guests and staff from the dangers of second-hand smoke, Chewton Glen operates a fully "no smoking" policy. The restaurant, public areas, bar and all bedrooms are designated "No smoking" areas and should guests be found to smoke in these areas, a fine will be enforced. . Outdoor facilities are provided.
Dining for Children: Children under the age of 5 stay and eat free of charge (meals included are breakfast and dinner from the children’s menu). Children aged 6-12 years are charged for breakfast and dinner as per the children’s menu. During school holidays we will provide a children’s buffet dinner each evening between 18.00-19.00hrs in The Lake Suite. This will be free of charge for children 5 years and under. Children over 12 years can dine from the Dining Room menu or dine from the children’s buffet and will be charged accordingly. Children under 8 years of age are welcome in The Dining Room until 20.00hrs, last orders is 19.00hrs. Outside of School holidays dinner is served from 18.00hrs in The Dining Room and children under 5 years of age dine free from the children's menu.
Activities for children: Please be advised that unfortunately our Kid's Club has been suspended until further notice due to the COVID-19 Pandemic. We hope to re-open this fantastic service as soon as we can. Thank you for your understanding. Throughout the year, Children under 14 years of age can swim in the indoor pool if accompanied by an adult. There will be no timing restrictions or pre-booking requirements for the hotel's outdoor swimming pool. Children under the age of 18 are not, for health and safety reasons, able to use the Gym, Sauna, Steam room, Hydrotherapy pool, hot tub within the Spa and the hot tubs on the decking area of the Treehouse suites. The outdoor pool will be open from Good Friday (weather permitting) until October and there are no time restrictions for children or pre-booking requirements.
Children's swimming times
Children's swim times must be pre-booked within the slots available (09.00-10.30hrs and 16.00-17.30hrs). This service will be exclusive to families only and will work on a first come, first served basis and must be booked in advance.
Babysitting: Unfortunately we are currently unable to offer a baby-sitting service due to the COVID-19 Pandemic. More information with regards to this service will be available in due course. We are sorry for any inconvenience caused.
Special requirements: We have made provision for guests with disabilities and would be happy to discuss your requirements on request. If you have special mobility needs, please ask for a room on the ground floor when you book, as the hotel does not have a lift. If you have hearing difficulties, let us know so that special arrangements can be made in the event of a fire alarm.
Dogs: Dogs are only allowed to stay in our Treehouse Suites. Should you wish to bring your four-legged friend with you, by prior arrangement, please refer to our Dog Policies by clicking here >> This will need to be signed and returned or brought with you prior to your stay. When dining with us your four-legged friend can join you at The Kitchen on the terrace, please let us know when you book so that we can arrange a table for you outside. Dogs must stay on a lead at all times and are not permitted within the hotel, restaurants and spa.
To Guarantee Your Reservation Credit card details will be taken at the time of booking and the first nights' room payment will be required to secure your booking. All outstanding charges to be settled on departure. On arrival, guests will be required to present the credit card they intend using to settle their account. The credit card will be pre-authorised.
In The Event of Cancellation: All pre payments and deposits are non refundable. If your reservation has to be cancelled or amended within 48 hours of the date you planned to visit, we regret that we will have to charge you for each night booked. If we manage to re book the room, you will not be charged. You may wish to consider taking out insurance cover.
Check-in and Check-out Our priority is to have your room ready from 15.00 hours. Should you wish to join us earlier to use the spa or enjoy our facilities, we will be delighted to store your luggage with the porter until the time that your bedrooms become available.
OUR RESPONSE TO THE VAT REDUCTION
When the UK Government communicated a VAT cut for hospitality in mid-July, The Chancellor was adamant that this initiative was being introduced to protect hospitality businesses not to stimulate consumer demand. Unsure of what our position should be, we consulted at length with fellow hoteliers and with the wider industry and collectively decided that with the prospect of losses still to cover, reduced capacities, weak demand from certain markets and abnormally high operating expenses for the foreseeable future, we would not be passing the VAT reduction onto our guests. Ultimately the rates we communicate are inclusive of VAT and therefore the rates charged and paid remain unchanged.
Read more on our response to the VAT reduction.