Terms & Conditions
Flexible Cancellation: Our flexible 48 hour cancellation policy means you can cancel within 48 hours of arrival with no charge. All we ask, is that at the time of booking, you pay the first night’s room payment as a deposit to confirm your booking. Then, if you need to cancel your reservation, as long as you cancel by 3pm, 48 hours prior to arrival, we will refund you your entire deposit. If you cancel within 48 hours of arrival, we will charge you for each night booked. If we are able to re-sell the room, you will not be charged. You may wish to consider taking out insurance cover.
Spa Cancellation: Cancellations must be made no later than 48 hours prior to appointment. If your appointment has to be cancelled or amended within 48 hours of arrival, we regret you will incur full charge. If we will be able to re-sell, charge will not apply. You may wish to consider taking out insurance cover.
Arrival & Departure: Guests are requested to vacate their rooms by 12.00 noon. Rooms are therefore not normally ready for occupancy before 15.00hrs. We will however do our utmost to have rooms ready as soon as possible. Please feel free to arrive earlier than 15.00hrs to enjoy the hotel's facilities.
Smoking: In order to protect both our guests and staff from the dangers of second-hand smoke, Chewton Glen operates a fully "no smoking" policy. The restaurant, public areas, bar and all bedrooms are designated "No smoking" areas and should guests be found to smoke in these areas, a fine will be enforced. . Outdoor facilities are provided.
Dining for Children: Children under the age of 5 stay and eat free of charge (meals included are breakfast and dinner from the children’s menu). Children aged 6-12 years are charged for breakfast and dinner as per the children’s menu. During school holidays we will provide a children’s buffet dinner each evening between 18.00-19.00hrs in The Lake Suite. This will be free of charge for children 5 years and under. Children over 12 years can dine from the Dining Room menu or dine from the children’s buffet and will be charged accordingly. Children under 8 years of age are welcome in The Dining Room until 20.00hrs, last orders is 19.00hrs. Outside of School holidays dinner is served from 18.00hrs in The Dining Room and children under 5 years of age dine free from the children's menu.
Activities for children: During the school holidays we also have a daily 'Children’s Club' where supervision is provided on a complimentary basis between 10.30am and 12.30pm and from 2.00pm to 4.00pm. Please note that children using the 'Children’s Club' must be potty trained. Throughout the year, Children under 14 years of age can swim in the indoor pool if accompanied by an adult from 09.00-10.30hrs and 16.00-17.30hrs. Children under the age of 18 are not, for health and safety reasons, able to use the Gym, Sauna, Steam room, Hydrotherapy pool, hot tub within the Spa and the hot tubs on the decking area of the Treehouse suites. The outdoor pool will be open from Good Friday (weather permitting) until October and there are no time restrictions for children.
Babysitting: Babysitting can be arranged prior to your arrival. Please do let us know any requirements and we will arrange this for you. Please be aware that you will be required to complete a consent form at the hotel prior to the babysitting service taking place. Please note if babysitting is cancelled within 24 hours of the booked time a fee of £30.00 will be charged to your room account.
Special requirements: We have made provision for guests with disabilities and would be happy to discuss your requirements on request. If you have special mobility needs, please ask for a room on the ground floor when you book, as the hotel does not have a lift. If you have hearing difficulties, let us know so that special arrangements can be made in the event of a fire alarm.
Dogs: Dogs are only allowed to stay in our Treehouse Suites. Should you wish to be bring your four legged friend with you, by prior arrangement, please refer to our Dog Policies. This will need to be signed and returned or brought with you prior to your stay.
To Guarantee Your Reservation Credit card details will be taken at the time of booking and the first nights' room payment will be required to secure your booking. All outstanding charges to be settled on departure. On arrival, guests will be required to present the credit card they intend using to settle their account. The credit card will be pre-authorised.
In The Event of Cancellation: All pre payments and deposits are non refundable. If your reservation has to be cancelled or amended within 48 hours of the date you planned to visit, we regret that we will have to charge you for each night booked. If we manage to re book the room, you will not be charged. You may wish to consider taking out insurance cover.
Check-in and Check-out Our priority is to have your room ready from 15.00 hours. Should you wish to join us earlier to use the spa or enjoy our facilities, we will be delighted to store your luggage with the porter until the time that your bedrooms become available.